I work at the intersection of business analysis, digital product improvement, and user experience, with a focus on analyzing workflows, identifying usability issues, and supporting better product decisions.
My work combines product analysis, UX research, and practical problem-solving to help teams understand user behavior, clarify requirements, and deliver solutions that improve both user experience and business outcomes.
I collaborate with designers, developers, and stakeholders to translate insights into actionable product improvements — simplifying workflows, improving usability, and supporting more reliable data and reporting.
Redesigned a fragmented course registration process used by healthcare professionals and community members. The project consolidated three separate enrollment flows into a single adaptive form using conditional logic and validation to reduce user errors and improve reporting accuracy.
Focus: Workflow Analysis & Business Rules
View Case StudyEvaluated loading-state behavior and proposed lightweight UI patterns designed to improve perceived performance and support user engagement during data retrieval.
Focus: Performance Analysis & UX Improvement
View Case StudyAnalyzed system error states and redesigned recovery messaging to improve clarity, accessibility, and task continuation during critical workflows.
Focus: Usability Analysis & System Feedback
View Case Study