Designer and Researcher
Clint Krotzer
Summary: Customers were facing long application load times causing frustration. No indication was given to show the application was loading when the user accessed the tool.
Role: UI Design
Summary: Error messages in the ACD were difficult to read. They provided no description of the issue, or how to correct it. Error Messages were redesigned to provide more information to users.
Summary: To increase security the requirement to change a user's password every 180 days was implemented. Notifications that the user's password would be and had expired were designed.
Summary: A school project in which I was assigned to determine if there are any interactive product possibilities that could be added to a current grocery application.
Role: User Research
Summary: The Diagnotes communication application is used to support the healthcare profession. This school project involved testing several demographic categories over a two-month period.
Summary: Evaluation of the tools of the ACC Accreditation Services for enhancements that could be made was conducted using Jakob's 10 Usability Heuristics.